If you wish to cancel your order and receive a refund, please ensure the request is submitted before uploading any documents.
Please note that approved refunds may incur an administrative charge of up to USD $20.
Once our Service/Support Team receives confirmation of your application ID from the relevant Government authority or agency, we can no longer process cancellations or refunds. Likewise, if your processed visa/ETA/related documents have already been dispatched to your email, the visa/application/service/support fee becomes non-refundable.
It is essential that you enter accurate information during the application process. We are not liable for visa/ETA/document errors or denial of entry resulting from incorrect information provided by the applicant. Although we will make every reasonable effort to correct any issues prior to your travel date, no refund will be issued if misinformation was submitted during the application.
We strongly advise all applicants to thoroughly verify the details on their visa/ETA/documents against their passport before traveling.
All refunds will be processed in accordance with this policy and issued to the original method of payment. Depending on banking or payment gateway procedures, the refund timeline may range from 25–90 days, and in rare cases, up to 180 days. Any bank or card processing charges will be deducted from the refund amount.
To be considered for a refund, your cancellation request must be submitted within 2 hours of order confirmation and before uploading any documents.
In specific cases where the Government or another authorized body rejects your visa/ETA/application due to unforeseen reasons, our Online Service Team will refund only the service fee, excluding any Government fee, which is strictly non-refundable.
Effective March 5, 2020, PayPal and other payment gateways no longer return transaction fees for refunded payments. Please refer to their official policy updates for more details.